Product replacements are processed within 1 hour of receipt! If you fail to notify us and provide proof that the product is defective within 1 hour, your replacement or refund will be denied!
Product replacement or refund is carried out via online chat or Telegram.
Be sure to submit a request immediately after discovering a problem to avoid voiding your warranty! (Even if we're offline).
To exchange a product, please provide the following information:
1. Order number and email address
2. Description of the problem
3. Screenshot or video confirming the problem
How does a product exchange or refund work once your order has been processed:
- Product exchanges are processed within 1 hour of receipt!!! If you don't notify us and provide proof that the product is invalid within 1 hour, your exchange or refund will be denied!!!
- Refunds (moneyback) are only possible if the product cannot be exchanged for a similar one.
- In the event of a refund, the service through which the refund is processed (moneyback) will charge more than 1%; this fee will be deducted from the transaction and will be covered by the buyer.
- Refunds are processed within 48 hours to your Personal Account or e-wallets (check with the website support for availability).
OUTLOOK